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Within 7 days if you are not satisfied with the service
Refund Policy - VPN Vietnam
1. Purpose of Refund Policy
VPN Vietnam is committed to providing you with the best service experience. If you are not satisfied with the service or encounter unresolvable issues, we offer a refund policy to protect your rights.
Important Note
This policy only applies to transactions paid via Internet Banking.
2. Conditions for Refund
- Refund period: Request within 7 days from registration if not satisfied
- Unused service: Full refund if not connected to VPN server yet
- Technical issues: Unresolvable issues will be considered and refunded within 7 days
3. Non-Refundable Cases
Cases Not Eligible for Refund
Please note the following cases are not eligible for refund:
- Service used: Connected to VPN at least once
- Free plan: Not applicable to free trial packages
- Other payment methods: Only applicable to payments via Internet Banking
4. How to Request a Refund
If you are eligible to request a refund, please follow these steps:
Contact Us
Email [email protected] or call hotline 0826.003.926
Provide Information
Provide the account information used to register for VPN service
Describe Reason
Describe the reason for refund request and the issue you encountered (if any)
Confirmation & Processing
We will verify and announce the decision within 2-3 working days
5. Refund Process
- After verifying eligibility, the refund process will be executed immediately
- Refund via the Internet Banking method you used when registering
- Refund time: 2-3 working days depending on your bank
6. Contact for Further Support
If you have any questions about the refund policy or need assistance, please contact:
- Email: [email protected]
- Hotline: 0826.003.926
Guarantee and Customer Rights
This policy ensures flexibility and protects customer rights, while helping to avoid unwanted issues related to payment methods other than Internet Banking.
Need Refund Support?
Contact us now for detailed advice
Hotline
0826.003.926